Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
As the items in our shop are printed on demand when purchased, we are unable to offer a refund on purchases made.
However, if you received damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please notify us within 25 days of your order’s shipment date by emailing us at help@familiesafloat.com.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Sale items
Only regular-priced items may be exchanged (and only if damaged on arrival). Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@familiesafloat.com.
Shipping exchanges
If your order arrives with damage, a print defect, or is an incorrect book, please email us at help@familiesafloat.com and we’ll be happy to assist you. Please attach a digital image showing the problem with the order instead of shipping the book or package back to us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at help@familiesafloat.com for questions related to refunds and returns.
